Our training workshops are all designed
in house by our team of travel industry and training experts, so we are
confident that, as well as being top quality, they will also be relevant to
your people and your business.
We will tailor-make the content of these
so that the focus meets the specific requirements of your business and are
happy to work with suppliers to create a dedicated focus on a particular
product or to focus on a particular process or aspect of your business.
We have the following courses available:
Selling Skills - Foundation
Relevant to: Everyone selling holidays
Objectives: To help staff convert
enquiries to bookings and develop selling skills that can be put into practice
immediately.
Duration: 1 full day group training
Relevant to: Anyone wanting to expand
upon and develop the techniques learnt on Selling Skills - Foundation
Objectives: The advanced sales programme
has been designed to re-enforce existing sales techniques to maximise all sales
opportunities within the sales environment. To develop further the skills and
techniques introduced throughout the ‘Selling Skills’ course.
Duration: 1 full day group training
Service Excellence - Foundation
Relevant to: Anyone dealing with
internal customers (suppliers and colleagues) and external customers
(consumers)
Objectives: To increase staff’s
knowledge and understanding of customer service excellence and the impact it
has on the business environment. To learn, understand and apply effective
customer service techniques.
Duration: 1 full day group training
Service Excellence - Higher
Relevant to: Anyone dealing with
internal customers (suppliers and colleagues) and external customers
(consumers)
Objectives: To increase candidates’
knowledge and understanding of customer service excellence including effective
monitoring, evaluation and improving service delivery.
Duration: 1 full day group training
Relevant to: Anyone dealing with
internal customers (suppliers and colleagues) and external customers
(consumers) over the telephone.
Objectives: To increase candidates’
skills, knowledge and understanding of telephone techniques including effective
organisation and call handling.
Duration: 1 full day group training
Relevant to: Anyone who would like to
develop their understanding of travel destinations.
Objectives: To develop knowledge of
particular destinations including geography, time zones, culture, attractions
and resorts.
Duration: 1 full day group training /
on-line courses
Relevant to: Managers within the travel
industry
Objectives: Over a series of 3 days,
candidates will develop their management techniques
Workshop 1 - The Nature of Managerial
Work - 1 day
This workshop focuses on the nature of
managerial work and what managers do.
It will cover the principles of management, defining roles and managing
activities and people.
Workshop 2 - Team Management - 1 day
This workshop focuses on the nature and
importance of work groups/teams, communication, team roles and behaviours of
individual members
Workshop 3 - People and Performance
Management - 1 day
This workshop focuses on individual
differences including diversity, styles of learning and motivations, objective
setting and managing and improving performance.
Stand alone courses are charged at a daily rate of £750, although
higher level courses such as Management are charged at £950 per day.
Training For Travel has a strict £200
cancellation fee for courses cancelled within 4 weeks of delivery to cover
costs incurred by our business.